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- What is the maximum number of guests in the room?
- Dome tents are 2-6 people and dog villas are 2-4 people. All other rooms can accommodate 2-5 people.
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- How many beds are available?
- Private cabins have 4 beds and other rooms have 2 beds.
If the number of guests exceeds the number of beds, we will prepare the additional futon mattresses.
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- What are the check-in and check-out times?
- Check-in time is from 3:00 p.m. Check-out time is 10:00 a.m. for dome tents and cabins, and 11:00 a.m. for villas.
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- Can I check in early or check out late?
- Early check-in and late check-out are not available.
- Can I check in early or check out late?
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- How do I pay for my stay?
- We accept cash, credit card (Visa/Mastercard®/American Express/Diners Club/JCB/UnionPay), and electronic payment.
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- Is there a cancellation fee?
- The charges of cancellation or change of number of people are as follows
・31 days prior to reservation Free of charge
・30-15 days prior to the reservation 30%
・14 days prior to the day before the reservation 50%
・On the day of the reservation or no-show 100%
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- Is it possible to do one day trip?
- We only accept overnight stays.
- Is it possible to do one day trip?
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- Is it possible to use the room by myself?
- We accept a minimum of 2 people.
- Is it possible to use the room by myself?
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- Are dogs allowed?
- You can stay with your dogs only in the [Dog Villa].
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- What amenities are provided?
- Towel sets (bath, face, and body towels), shampoo, body soap, conditioner, hand soap, toothbrushes, pajamas, slippers, and hair dryers.
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- What facilities are available?
- The facilities are as follows
[Dome Tent] and [Private Cabin] have a natural hot spring bath, sauna room, toilet
[Suite Villa] and [Dog Villa] have a natural hot spring bath, sauna room, toilet, and dog run (Dog Villa only).
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- Is there air conditioning available?
- There is air conditioning in each cabin.
- Is there air conditioning available?
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- Is there Wi-Fi available?
- Yes, Wi-Fi is free for all guests. Please refer to the information booklet in your room for the password.
- Is there Wi-Fi available?
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- Is there a TV in the room?
- Only villa type rooms are equipped with a TV. We do not rent them out.
- Is there a TV in the room?
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- Is there electrical outlets available?
- Yes, extension cords are also available.
- Is there electrical outlets available?
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- Are tableware provided?
- Yes, we provide tableware for the maximum number of guests. (4 kinds of plates, chopsticks, spoons, forks, knives, wine openers, pots and pans)
- Are tableware provided?
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- What seasonings are available?
- Salt and pepper are available. For the plan with meals, we also provide BBQ sauce and salad dressing.
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- Is there a refrigerator available?
- We have a refrigerator and freezer in each room.
- Is there a refrigerator available?
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- Is BBQ available even if it rains?
- Yes, BBQ can be held indoors, so you can enjoy even on rainy days.
- Is BBQ available even if it rains?
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- What are the hours of use for the pool?
- You can use the pool from 3:00 pm to 9:00 pm at night and from 8:00 am to 10:00 am in the morning.
We do not allow guests to use the pool before check-in or after check-out.
- What are the hours of use for the pool?
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- Is there a parking lot available?
- Yes.
- Is there a parking lot available?
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- Can I bring my own food in?
- Yes, you can. Even if you reserve a plan with meals, you can also bring your own food. There is no charge for bringing food. (We do not sell food at our facility.)
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- Is it possible to reserve only dinner or breakfast?
- Yes. Please select the meal you would like to have after choosing the overnight stay plan without meals.
- Is it possible to reserve only dinner or breakfast?
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- Can I bring my own BBQ stove?
- We are sorry but you are not allowed to bring your own BBQ stove. No firearms are allowed to bring in.
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- Is there a convenience store or supermarket nearby?
- Convenience store is Lawson Fuji-Kawaguchiko Town Hall 3 minutes on foot. The supermarket Ogino Kawaguchiko is a 3-minute walk away.
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- Are fireworks and bonfires allowed?
- Fireworks and bonfires are not allowed to bring.
There are fireplaces in the check-in building and in the center of the facility.
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- I have left something behind in the facility.
- We can only send it to you by post with payment on delivery. The storage period is 1 month. For perishables, we will dispose of thems immediately. Please contact us for details.
- I have left something behind in the facility.
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- Can I bring in swim rings?
- Yes.
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- Do you provide pick-up service?
- We are sorry but we do not offer pick-up service.
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